Welcome to Finoo, the platform designed to help you fund your exchange program in an easy, practical, and intuitive way. Our platform offers a digital account specifically for exchange-related use, allowing you, the User, to have a multi-currency account and make international transfers quickly, simply, and securely. With it, you can start saving money in Brazilian reais, convert it to other currencies whenever you wish, and pay your educational institution through a transfer as easy as making a Pix to any bank account associated with universities, language schools, colleges, community colleges, among other institutions.
Terms of Use for the Finoo Platform
Version 1.0 | Updated on July 25, 2023
If you've arrived here via our website, available at https://finoo.io/, or through our app, available on both the Apple Store and Google Play (all together, 'Our Environments'), it's because you care about the rules and conditions you must follow while using the platform, as well as your rights regarding us, the developers and maintainers of the Platform.
ATTENTION! Our Environments are intended for use by adults with full legal capacity. If you are under 18 years old or lack full legal capacity, please do not register or use any features of Our Environments. We reserve the right to delete any registration or interaction that violates these conditions. Legal guardians are advised to supervise the online activities of their charges.
To access and use the exclusive features of our Platform, you must carefully read these Terms of Use. Upon understanding them, you must agree by checking the box labeled 'I agree with the Terms of Use of the Finoo Platform'. Without full agreement, access to our Platform will not be possible.
If you have any questions regarding the protection of your personal data, we suggest reading the Platform's Privacy Notice, which details what Personal Data we collect, how we use it, with whom we share it, the security measures we adopt, and your rights regarding its use. If you do not agree with these Terms, you must discontinue using our Environments.
1. Who We Are
The Finoo Platform is developed and maintained by Finoo Brazil Ltda., a private legal entity under Brazilian law, registered under CNPJ/ME No. 48.364.557/0001-38, with headquarters at Avenida Engenheiro Luiz Carlos Berrini, 1748 – suite 1710, in the Cidade Monções district of São Paulo/SP, ZIP code 04571-000.
2. Platform Functioning
2.1. The Platform's functionalities are available only to users who have registered in advance and appropriately.
2.1.1. To register, the User must provide the information indicated in the registration process and create a personal, non-transferable password.
2.1.2. The password should be unique, at least 8 characters long, and include uppercase, lowercase, numbers, and special characters; obvious sequences or easily deduced combinations are not allowed.
2.1.3. The User's login will always be their email, accompanied by the password they set.
2.1.4. The User's registration also includes CPF and banking information, along with other data required by law or to enable the services provided via the Platform – all as detailed in the Privacy Notice.
2.1.5. During registration and while the User's account is active, the User may be subjected to a Know Your Customer (KYC) procedure for verification and validation of their information, as detailed in the Platform's Privacy Notice.
2.2. By providing/updating their registration information, the User commits to its accuracy and agrees to provide, if requested by Finoo, documentary evidence of the provided information.
2.2.1. Finoo may refuse, cancel, or limit a User's access if they violate these Terms of Use. The same applies if it is found that the User provided false or inaccurate data that harms Finoo or any educational institution to which payments via the Platform are directed.
2.2.2. The User will be held civilly and criminally responsible for any consequences resulting from the improper use of third-party information or the use of false information.
2.3. Once registered, the User will have access to the full functionalities of the Platform:
2.3.1. Password recovery if the User loses it;
2.3.2. Registration of a credit card for funding the account on the Platform;
2.3.3. Inquiry of wallet balance and transaction history;
2.3.4. Conversion of the Platform balance from Brazilian reais (R$ or BRL) to other currencies as available on the Platform;
2.3.5. Payment to the institution(s) indicated by the User;
2.3.6. Withdrawal of available funds to a pre-registered checking account;
2.3.7. Structuring and adjusting the User's exchange plan;
2.3.8. Selection of the educational institution(s) with which the User is affiliated;
2.3.9. Setting up notifications for payment due dates.
2.4. We may change the eligibility criteria for access and use of the Platform at any time at our discretion, without prior notice to you or any third party.
2.5. Simultaneous Access. To protect you and the integrity of the Site's data, access from more than one device simultaneously using your login and password is not permitted.
3. Costs and Fees
3.1. The costs and fees incurred in the payment operation performed by the User will be presented at the time of finalizing the operation, whether for exchange or payment to an institution.
3.1.1. Our operational costs may be affected by various factors, such as exchange rate fluctuations and the price of services we depend on. Therefore, we reserve the right to review our pricing practices at any time, with any changes communicated to Users in advance, allowing them to decide whether to continue using our Platform under the new terms.
4. Finoo's Obligations
4.1. The Platform and its functionalities are provided to Users as available and may undergo continuous improvements and updates. Finoo is obliged to:
4.1.1. Preserve the functionality of the Platform with working links and/or buttons and a layout that facilitates usability and navigation for the User, whenever possible;
4.1.2. Display the Platform's functionalities clearly, completely, accurately, and sufficiently to ensure full understanding of the operations;
4.1.3. Keep the information and materials on the Platform as accurate, updated, and complete as possible; and
4.1.4. Protect the data collected by the Platform's features using available and reasonable techniques.
4.2. Finoo may, according to its business objectives, change, adjust, or remodel the content, layout, functionalities, and/or tools related to the Platform at any time, as long as it complies with Brazilian law, especially Law No. 13.709/2018 (General Data Protection Law) and Law No. 12.965/2014 (Civil Rights Framework for the Internet).
5. User Obligations
5.1. It is the User's duty to provide the necessary means to use the Platform, including having proper equipment and an internet connection, neither of which is the responsibility of Finoo.
5.2. During the use of the Platform, the User must:
5.2.1. Always act with integrity, ethics, and prudence, respecting the conditions of use;
5.2.2. Provide correct, complete, and updated data, and supply a valid contact channel for Finoo;
5.2.3. Keep your account credentials (login and password) confidential and do not share them;
5.2.4. Immediately inform Finoo of any discrepancies in your registration data;
5.2.5. Implement security measures on your devices, such as antivirus and firewalls, and use updated software to access the Platform;
5.2.6. Acknowledge that all actions performed after successful authentication are your responsibility;
5.2.7. Respect all intellectual property rights of Finoo and any third parties involved;
5.2.8. Do not attempt to access programming areas, source code, or the database of the Platform;
5.2.9. Do not perform or attempt bulk downloads of the Platform's data;
5.2.10. Do not extract information from the Platform for purposes other than personal use, and do not share such information on unrelated sites;
5.2.11. Do not engage in reverse engineering or unauthorized modification of the Platform;
5.2.12. Do not use automated software for accessing the Platform;
5.2.13. Change your password immediately if you suspect a breach and contact Finoo;
5.2.14. Log off manually when finished, especially on public or shared devices;
5.2.15. Bear any costs arising from any liability for damages caused by misuse of the Platform.
5.3. If at any time it is found that the User has provided false or inaccurate data, Finoo reserves the right to immediately suspend access and delete the provided data, without prejudice to other measures.
6. Finoo's Responsibilities
6.1. Finoo strives to ensure continuous availability of the Platform. However, temporary unavailability due to necessary maintenance or force majeure events may occur.
6.1.1. If the Platform becomes temporarily unavailable, Finoo will make efforts to restore access as quickly as possible, but the User acknowledges that no compensation or damage claims will be accepted for such periods of unavailability.
6.1.2. Prolonged maintenance periods will be communicated, when possible, via official channels.
6.2. In addition to other provisions, Finoo is not responsible for:
6.2.1. Any problems, bugs, or malfunctions on the User's devices resulting from the use of the Platform;
6.2.2. Any direct or indirect damage caused by third-party events, such as hacker attacks, system failures, or connection issues;
6.2.3. Actions by the User based on the Platform or its content, provided the User uses the information sensibly;
6.2.4. Consequences arising from inaccurate registration data that may affect payment compensations;
6.2.5. Issues related to the availability of banking services or delays in payment or compensation;
6.2.6. Services provided by educational institutions associated with the Platform.
7. Intellectual Property
7.1. The commercial use of the expression "Finoo", "Finoo.io" or similar words with different spelling as trademarks, business names, or domains is owned by Finoo and is protected by international intellectual property laws and treaties, including Federal Laws 9.609/98, 9.610/98, 9.279/96, and 10.406/2002. The Finoo logo is also protected.
7.2. All texts, photographs, designs, images, videos, illustrations, icons, technologies, links, and other audiovisual or sound content, including the Platform's software, source code, navigation screens, databases, and networks, are exclusively owned by Finoo (or third parties who have authorized their use) and are protected by law, prohibiting their copying or reproduction, with infringers subject to legal sanctions.
7.3. By using the Platform, the User declares that they will respect all intellectual property rights of Finoo, including, but not limited to, computer programs, copyright, and industrial property rights over trademarks, patents, domain names, business names, and industrial designs, eventually deposited or registered in the name of Finoo, as well as all rights related to third parties that may have been, or have been, in any way, available on the Portal, especially but not limited to the rights of personal data holders, with infringement possibly leading to legal repercussions, in addition to being subject to compensation for losses and damages judicially determined.
8. Customer Service Channels
Except for the exercise of rights by data subjects (handled by the Data Protection Officer as detailed in the Privacy Notice), Finoo provides the following channels for general inquiries:
8.1. E-mail: hello@finoo.io;.
8.2. "Help" channel on the Platform.
9. Communication from Finoo to the User
To optimize our communication, we will prioritize email contact – and it's important that you note all our emails will always be sent from the @finoo.io domain. However, for convenience or speed, we may also contact you via SMS, instant messaging apps, or phone calls, all of which are considered valid for communicating matters related to our services and their conditions.
9.1. The User is solely responsible for receiving communications and notifications. It is essential that registration data be correct, maintained updated, and that any spam filters or similar settings do not interfere with receiving communications from Finoo.
10. General Information
10.1. Amendment and update of content: From time to time, we will review these Terms of Use and may update them as necessary. You acknowledge our right to change these Terms at any time, including to accommodate new operational flows or activities, and for legal compliance. If updated, a version history will be maintained and communicated via email.
10.1.1. Should there be any substantial change in the Platform's functionalities or in these Terms that affect the rights, obligations, or responsibilities of the User, access to the Platform will be suspended until the User reads and agrees to the new provisions.